Operator
EazyThreads is a trading name used by Obiitronics, a Dutch sole proprietorship operated by [owner name to be confirmed].
Business address: [address to be confirmed]. KVK: [kvk to be confirmed]. VAT identification: [vat id to be confirmed]. Email: [support email to be confirmed]. Telephone: [phone to be confirmed].
Returns address: [return address to be confirmed]. Please identify the order with your return. A return request is handled under the Returns and refunds policy.
Orders and account support
Contact [support email to be confirmed] with the order or account reference and a clear description. Do not send passwords, payment-card details or full identity documents. The proposed support target is acknowledgement within two business days; this must be confirmed against staffing before launch.
For a garment purchase, the order confirmation identifies the seller. EazyThreads can help with production, delivery and the agreed complaints process on that seller's behalf. For a membership, AI token pack or boost, Obiitronics is your supplier.
Privacy safety and legal notices
Use [support email to be confirmed] for privacy requests, content notices, appeals and authority communications, identifying the topic in the subject. Urgent product-safety concerns should be clearly marked. We provide a human contact route; a chatbot is not the only way to contact us.
A complaint can be referred to the competent authority or court where appropriate. We do not claim membership of an arbitration scheme, trade association, quality mark or mediation service unless it has been verified. The discontinued EU ODR platform is not presented as an available dispute channel.
Before this draft can be published
- Fill verified public business identity
- Verify mailbox and phone work
- Set support coverage and escalation responsibility