Returns refunds and withdrawal

1. Standard items

The proposed marketplace policy allows a buyer of a standard catalogue garment to notify withdrawal within 14 days after receipt, then return it within the following 14 days. Participating private sellers agree to this as a contractual benefit. For trader sales, statutory consumer withdrawal rights apply independently.

You may inspect and try on a garment as you reasonably would in a shop. Where law permits, a refund may reflect loss of value caused by handling beyond what is needed to establish its nature, characteristics and functioning. We do not automatically refuse every opened package or tried-on garment.

2. Personalised items and faults

An item genuinely made to your own specifications or clearly personalised may be excluded from withdrawal where the legal exception applies and the exclusion was disclosed before payment. Selecting a standard size, colour or catalogue print, or producing only after ordering, does not by itself establish that exception.

A personalised item still has to match the agreement and be safe and free of actionable defects. Report a wrong, damaged or faulty item to [support email to be confirmed]. The responsible seller and Obiitronics will arrange the appropriate remedy. A 14-day change-of-mind period is not a deadline for every defect claim.

3. How to notify a withdrawal

Notify the seller through EazyThreads support at [support email to be confirmed], or send an unequivocal statement to the contact address in the order confirmation. Include your name, contact details, order reference and the item or service you wish to withdraw from. You do not need to give a reason.

The launch service must also provide an obvious online withdrawal function with confirmation and a durable acknowledgement. It is not yet operational in this draft implementation. A downloaded form or an email link alone is not represented as satisfying that interface requirement.

Model notice: To the seller named on my order, via Obiitronics at [address to be confirmed] and [support email to be confirmed]. I give notice that I withdraw from my contract for the following goods or services: [description]. Ordered on: [date]. Received on: [date, if applicable]. Order reference: [reference]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if this form is sent on paper].

4. Sending an item back

Return address: [return address to be confirmed]. Contact support for identifying information and instructions, but a support delay must not deprive you of a valid withdrawal right. Keep proof of posting. The buyer bears direct return postage for a change-of-mind return only if that was disclosed before purchase. A justified defect or incorrect-item return is at the responsible business's expense.

Send the item safely packed with enough information to match it to the order. Avoid including unnecessary personal information. We do not require the original packaging as an absolute condition for a statutory remedy.

5. Refunds

For a statutory withdrawal from a trader sale, the seller refunds the amount due within 14 days of receiving the notice, using the original payment method unless another method is agreed without cost to you. For returned goods, reimbursement may be withheld until the goods or evidence of return are received where the law allows it.

A full-order withdrawal includes the original standard delivery cost; any extra cost of an optional premium delivery method need not be refunded. Partial-return delivery adjustments depend on the remaining order and applicable law. Mandatory amounts are not replaced with store credit without agreement.

The proposed equivalent refund timing applies contractually to standard-item purchases from participating private sellers. Payment-provider processing time may affect when the refunded money appears in your bank account, but does not excuse a late refund instruction.